All ideas

The new dashboard filter is good/close but it is not saving, so you have to reset it every time you go back to that page as well as we really need the dashboard to filter by Ticket Status. Example, I only want to see tickets we are working - not o...

Being able to search multiple assets using some delimiter like a comma.

I would prefer to set up the email notifications instead of allowing the user. This has worked out best when using Schooldude. 

As a administrator I would like to insert Vendor files so that I can upload their insurance certificates and contracts

In our current Web Help Desk we use the FAQ section that we can link back to a work order even before a user put in a help desk ticket so can solve their own issue without waiting for help.

We have staff that say they aren't getting email notifications for new notes added to work orders (even when send email is check). We verify their settings of notifications that emails should be sent. But it would be nice to have the ability to se...

Our IT director would like to receive a text message for every Urgent work order without being added as additionally notified on all ticket types. If our entire team could receive the text that would be great. We had this ability with our previous...

It would be helpful to have check out reminder emails go out to the person the asset/device is checked out to on the day before due date, due date and daily reminder emails when the check in is past due.

Similar to Maintenance and Technology requests, we would like to ability to Auto Assign Inventory requests. We have a single individual at each of our buildings who is responsible for all inventory requests for their building. Having Inventory req...

We want to quickly click to view all open work orders from any time period. Our older work orders are getting forgotten. It's difficult for our technicians to remember to update the "Submitted" filter to show older dates. They also have a difficul...