ML Work Orders/Helpdesk Ideas Portal
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One form creating multiple work orders

As the person responsible for coordinating the onboarding of new employees, I would like to have the ability to use one form to create multiple work orders to streamline my team's ability to collaborate. For example, entering that we have to prepa...
Salvatore Topino about 1 year ago in Work Orders 0 Future consideration

Ability to move from Asset to Asset via Asset Detail page (think left, right arrow for reference)

Ability to have like a Left and Right Arrow on asset detail page to easily scroll through assets without needing to go back to asset grid page the left/right arrow should be dependent on search results, otherwise go in sequential order based on so...
Salvatore Topino about 1 year ago in Assets 0 Future consideration

Ability to have a start and end time when submitting a Work Order

it would be great to allow users to indicate a start time and end time when submitting a work order. This way we can utilize the calendar page to see the work orders. This can help us prioritize our work day and plan ahead.
Salvatore Topino about 1 year ago in Admin Settings / Work Orders 0 Future consideration

Custodial Management Services

As a Facility Director, I would like to have a custodial management aspect of ML to help organize and direct custodial needs.
Salvatore Topino about 1 year ago in Other (Provide Description) 0 Future consideration

Viewing labor hours for techs

Is there a way to add a view on the dashboard to see labor hour totals for the week for individual techs?
Salvatore Topino about 1 year ago in Labor 0 Future consideration

Create Link Between Inventory Items to Component Assets and Asset Records

As a User, I need to be able to link inventory items to my asset records so I know what parts to order for my asset records. This will also give me a sense of how stocked my inventory for my assets, so I can better plan my purchase orders for parts.
Salvatore Topino about 1 year ago in Assets / Inventory 0 Future consideration

Invoice Option

I think adding a possibility to invoice from this site would be very helpful. Status paid unpaid payment plan Functions import a template $ per part asset name repair work order # User Auto-updating date Auto emailing to multiple emails including ...
Salvatore Topino about 1 year ago in Assets / Notifications / Other (Provide Description) / Work Orders 0 Future consideration

Display linked inventory items to Assets on Work Order

A technician needs to be able to pull up a WO, and see the asset and its components but beyond that, see the linked inventory items to that asset so the technician can know which inventory items need to be requested to complete the WO.
Salvatore Topino about 1 year ago in Assets / Work Orders 0 Future consideration

Ability to Create and Apply Service Level Agreements (SLAs) to Requests

As an IT administrator, I want to define and enforce Service Level Agreements (SLAs) within the help desk ticketing software, so that I can ensure timely responses and resolutions for support tickets, improving service quality and user satisfactio...
Salvatore Topino about 1 year ago in Labor / Reports / Work Orders 0 Future consideration

Have submit inventory request page always display selected inventory items if no request has been submitted yet

I've gotten a few complaints from too busy administrative assistants about items in their inventory request carts disappearing after a day. Yes, an easy solution would be to complete the order right away, but then an angry parent calls, Lucy pushe...
Salvatore Topino about 1 year ago in Inventory 0 Future consideration