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Assign Audits to Work Order directly from Audit/Retain audit for annual use

We're building audits that I need to assign to various workers. Currently, I have to create a work order and put a link to the audit in notes. I'd like to be able to create a WO from the audit, or to at least be able to assign to various users fro...
Dale Ashauer 29 days ago in Inventory 2 Being Reviewed

Audit Creation: Maximum Assets per page view needs to be larger

If I have more than 50 assets to be included in an audit, checking the "select all" box on the manage assets page (filtered to the chosen assets) only selects the maximum 50 view from the current page. If I go to additional asset pages and check "...
Dale Ashauer 29 days ago in Inventory 2 Being Reviewed

Ability to name/re-name audits

It would be very useful to have a name for an audit, such as High School RTUs, rather than a date/time stamp. Currently, when I create an audit the only way to change the name is to submit (complete) the audit.
Dale Ashauer 29 days ago in Inventory 2 Being Reviewed

Add/edit/remove Due Date after an asset is checked out

A Due Date can only be assigned when checking an asset out to a user. The ability to add, remove, and change due dates would be useful in many scenarios: Forgot to add due date Added incorrect due date Extend checkout period for an asset Remove du...
Joe D'Urso about 1 month ago in Assets 1 Being Reviewed

Set a due date on a request and on that day it re-notifies technicians, bringing it back to the top

An example would be when the office puts in a request for support for testing months beforehand. I can put it on hold until that date. The idea is if you put it On Hold with a due date, when that date comes up, it makes the ticket Pending again or...
Richard Narducci 27 days ago in Automation 1 Being Reviewed

SAML setting for Active/Inactive

We have SAML setup as well as the ability to email WOs into the system. We have noticed that when someone in the SAML group emails in a ticket, the user is created but are immediately made inactive. This is causing them to not being able to log in...
Dan Grassel 20 days ago in Admin Settings / Single Sign On (SSO) / Users 0 Being Reviewed

Allow marking users as VIP and show VIP icon next to user

As our custodians and our IT technicians work the tickets, they need a quick visual of which users are the VIP users (the users that they need to prioritize to get the tickets done first). From a service perspective, this is an important feature i...
Guest 11 days ago in Users 2 Being Reviewed

When auditing the page adjusts to the top each time, can this be prevented?

If you're auditing a lot of items it can be tedious to keep scrolling after clicking a checkbox. If it could stay put until you hit complete that would be awesome.
Rebekah Leslie 12 days ago in Assets 1 Being Reviewed

Add Notification tab to Work Order details

While working with Support regarding notifications that go out for work orders we I noticed they can view the emails/notifications for work orders directly from the work order details. As an admin I have to go to Settings > Notification History...
Dan Grassel about 1 month ago in Notifications / Work Orders 0 Being Reviewed

Automatic notification when you take away a work order.

I assign a work order and sometimes take it away and reassign it. The person who got it originally never sees that it was taken away. If I don't tell them I reassigned it, they show up and so does the person I reassigned it to. An automatic respon...
Guest about 2 months ago in Notifications 0 Being Reviewed