All ideas

With event setup work orders generated from MLS, there is a file which contains all event information. We print and post these to the overtime board for custodians to staff these events. It would be most beneficial if the Event Information files c...

Similar to the insurance documents that are stored in MLS and notify when expired the same should be possible for vendors. Also if there is a contract for negotiated pricing that has an expiration date this should be stored in a similar fashion. T...

I'm finding that some teachers are holding onto the first ticket they ever created and are constantly responding to that in order to get help. If one puts in a ticket for a printer jam I'd like to give 24...maybe 48 hours for the user to respond (...

A visual highlight, in a light coloured hue, of any inventory request awaiting approval.

Familiarity of an old system versus training of a new system is better suited for IT where other platforms UI's have utilized this option (e.g., Benchmark, Renaissance, etc.) or have made it such that a click can take you to the previous UI if the...

The Notes section is great, but a longer ticket with back and forth resposes may bury actual Notes. Maybe create an Email section that is simply a reply without the Work order email formating. This would be a separate section that would be an exte...

I was testing the new Summary Dashboard and when I was trying to filter on the report - Specifically Problem type - I noticed that there is not a way to currently filter out the just 1 item. Right now I have to essentially select ALL of the items ...

For example, we've got tape that offices use and tape that maintenance uses. I don't want to have two different tape types (honestly I don't think it'll let me without naming it different than "tape"), but tape can only be in one category. So it's...

The new dashboard filter is good/close but it is not saving, so you have to reset it every time you go back to that page as well as we really need the dashboard to filter by Ticket Status. Example, I only want to see tickets we are working - not o...

Currently anyone with the permissions to assign WO to others, enter labor and purchases on WOs, approve WOs, or close WOs has the permission to add procedures to work orders. Our procedures are specific to PMs. We do not want to allow our staff th...