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Have first response times/first contact times based on Problem Types/Purposes

Want to be able to link first response times and contact times based on problem types that they can add to tickets. For example - "Thank you for submitting your work order, we typically respond to Electrical work orders within X days"
Salvatore Topino 10 months ago in Admin Settings / Notifications / Work Orders 0 Future consideration

Ability to track damage fees on assets (send invoices)

No description provided
Salvatore Topino 10 months ago in Assets / Other (Provide Description) 0 Future consideration

Inventory Resource Types

I am writing to suggest a new feature that I believe would be helpful to many school districts, including my own. The feature I am proposing is Inventory Consumption Types. There are two types of consumption that I believe would be useful to have ...
Salvatore Topino 10 months ago in Inventory 0 Future consideration

Make roles only able to create/view only specific problem types and purposes

Make so that we can assign certain roles limited amount "Purpose" and "Problem types" to fill out. Also the same sort of setting for Viewing access too, if the "View all WOs" is checked in role rights to view only the selected "Purposes" and "Prob...
Salvatore Topino 10 months ago in Roles / Users 0 Future consideration

Minimum and Maximum Quantity per Inventory Space

Right now you can set a minimum quantity for an inventory item, but it applies to every location where the item is stored. We do not have a Maximum quantity field in the system. The idea is that the maximum quantity allows the person reordering to...
Salvatore Topino 10 months ago in Inventory 0 Future consideration

Ability to add assets to a PM by make or model number.

It would save a ton of time if you could add assets to a PM by the make or model number. Some assets get changed across the district by model type instead of by building.
Salvatore Topino 10 months ago in Assets / Preventative Maintenance (PMs) 0 Future consideration

Allow annual blanket PO to be tied to a vendor

For many of the vendors we have open PO's for annual purchases that stay open all year When in the WO we need to type the PO every time. At the end of the year we run a report to see totals.
Salvatore Topino 10 months ago in Vendors 0 Future consideration

add files to check out/in

I think adding files to checking assets in and out would help to add the device agreements to email making sure the device agreement is able to be accessed by the user with the check-in date and to have the device agreement with the devices notes ...
Salvatore Topino 10 months ago in Assets 0 Future consideration

Add a "Notes updated user" column to display the email address of the user that last updated the notes in a WO on all WO grids.

I'd love to see who updated the notes when I add "Notes Updated" to my columns so we can see who the last person that commented was on the work order without clicking on it.
Salvatore Topino 10 months ago in Work Orders 0 Future consideration

Consume one quantity of inventory component (charger) to an asset type (Chromebook) on asset check out

I am attempting to manage our Chromebook charger inventory as we issue new devices and replacement chargers to our high school students. My goal is to find a way to link our number of available Chromebook charger units that are kept in Inventory t...
Salvatore Topino 10 months ago in Assets 0 Future consideration