All ideas

It would be useful if a given role had a check box to "Center and Largen" the 'New request' button so it is much more visible when they log in.

We were trying to create a detailed canned response and hit the character limit. If the character limit could be increased to 5000 outside of the 2000 its currently looking at that would help us create more detailed canned responses for our users

We like the ability to merge work orders that are duplicated. Occasionally we have monthly PMs that are not completed before the next one is pushed out. We then merge to the most recent request the PM created. However, once a request is merged it ...

Hello, We have many systems that open tickets by email. Some use bold, underline, italics, line breaks, horizontal rules, and paragraph tags to break up and format the email. When ML Work Orders processes the incoming email as a ticket, all format...

We need to be able to inactivate request types that are either no longer relevant (no longer using a certain feature/device in the building) or maybe we just had too many options at one point and want to simplify it. Once the request type was used...

We want to be able to change the assigned tech when we're viewing tickets from the Open Requests page. Right now, in order to change the assigned tech, we have to go into the ticket, click edit, and then select a new tech.

We were testing the email a work order into the system feature and everything looks fine in the work order itself until you add an attachment to your reply This congests the notes section of the work order because when an attachment is added to th...

It would be very useful to have a name for an audit, such as High School RTUs, rather than a date/time stamp. Currently, when I create an audit the only way to change the name is to submit (complete) the audit.

Sometimes people forget what day of the week it is. My mother once showed up for a doctor's appointment a week early. The lady thought she was crazy. We've had a few instances where someone gets the date confused and forgets to do something time s...

While working with Support regarding notifications that go out for work orders we I noticed they can view the emails/notifications for work orders directly from the work order details. As an admin I have to go to Settings > Notification History...