ML Work Orders/Helpdesk Ideas Portal
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Note section Improvement to stop lose of notes

When filling in the "Notes" section of any work order, you should have to click on a button to enter a note and not be able to navigate away before pressing save. My tech's are complaining that they enter copious notes but then fail to press the s...
Dan Grassel 4 months ago in Work Orders 0 Being Reviewed

Can we have inventory quantities available show from the request list without clicking into the order?

This would allow us to drop the orders down at the administrative level for a quick glance if we would be able to fill the orders without having to click into each order and jot down notes.
Rebekah Leslie about 2 months ago in Inventory 2 Being Reviewed

QR code or running log to track vehicle mileage and maintenance

I have recently added vehicle scheduling into ML Schedules. A vehicle is a "space" that can be reserved. Once reserved, a workorder is generated to have our O&M staff prep the vehicle. What would be nice is to have a QR code in the vehicle tha...
Guest 7 months ago in Assets 2 Being Reviewed

Auto Complete for MLS Integration

For WO's generated for reservations, there should be an Auto Complete setting option for once the reservation date passes. There is no reason for it to remain open once date passes for the event.
Emily Streit 6 months ago in Integration (ML Schedules) 1 Being Reviewed

Need a way to import images/photos and link to assets

If were tracking photos elsewhere for each aset record, it would save A LOT of time being able to import these images rather than uploading them 1 asset at a time.
Dan Grassel 12 months ago in Assets / Imports & Exports 0 Future consideration

Be able to have a work order with multiple steps to assign to different people

An example, "I need a desk delivered and assembled."Our delivery team is different from our assembly team. There's really no reason to require this to be two seperate work orders. That's time consuming for all involved. It would be nice if we coul...
Salvatore Topino about 1 year ago in Work Orders 0 Future consideration

permit .csv file format for attachments

When we create a ticket for IT, we are not able to attach a .csv file format that is commonly exported for business functions. Please add .csv as an acceptable file format for attaching to tickets.
Guest 8 months ago in Imports & Exports 1 Being Reviewed

Domain CNAME DNS Record

Setup ML Work Orders to Allow the use of CNAME Records to point to organizations ML sub domain.
Guest 10 months ago in Admin Settings 1 Future consideration

Inventory minimum quantity report??

There's a spot to put a minimum quantity, but it doesn't appear to do much else but be shown. Can a report be made so that anything below the minimum quantity appear on the report? This would play nicely with the reorder list idea I put in. From t...
Rebekah Leslie 6 months ago in Inventory 2 Being Reviewed

Ticket Templates

It would be terrific if there were an option for ticket templates, or pre-filled tickets. It would help when creating similar type tickets for similar type situations, such as when multiple users are asking for the same thing or an issue affects m...
Guest 2 months ago in Work Orders 0 Being Reviewed