ML Work Orders/Helpdesk Ideas Portal
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Format Emails

Similar to MLW-I-272, Having the ability to Format the email responses from notes. It would be great to have the ‘Completed’ email notification in a formal Closing Statement.
Guest 8 months ago in Notifications 0 Being Reviewed

Enable users to increase the size of the filter window to see all of the text.

Would be nice to be able to read all of the options when making a selection.
Guest 8 months ago in Top Level Search 1 Being Reviewed

Can we make Canned Responses optional?

We have problems getting the maintenance workers to fill out genuine notes on work orders. My boss would like the option to turn off canned responses.
Rebekah Leslie 8 months ago in Work Orders 1 Being Reviewed

What happened to the ability to give feedback? I miss that.

Before we could give feedback on the staff. I miss giving good reviews for jobs well done, courteousness, and going the extra mile. Will this be added? or is it there, but hidden?
Guest 8 months ago in Performance (Work Orders) 0 Being Reviewed

Billing

Use the invenory costs in work orders to determine billing. Use asset invetory used for an individual to bill them for damages, Example: A student breaks a chromebook we replae the $100 screen, that screen cost is associated with their accout, cou...
Guest 8 months ago in Inventory 1 Future consideration

More than one "requester" ability

With the upcoming feature of merging work orders (yaaay! soooo excited for this one!), is it possible to give the ability to add more than one requestor? Like, as a person with the ability to add work orders for other people, could I put more than...
Rebekah Leslie 8 months ago in Work Orders 4 Already exists

View inventory in stock on inventory request

It would be helpful if people can see how much of something is in inventory when they're making an inventory request. Right now, people can order things that we don't have in stock, and I know there is the option to put in in as backorder on the a...
Elizabeth Viozzi 8 months ago in Inventory 2 Being Reviewed

Have grid level search apply to only existing filter set only

Right now, when applying a search on the work order pages, while I have a filter applied is returning results outside of my applied filter set, which can be really confusing and frusturating. I need the search to look at only the filtered work ord...
Salvatore Topino 8 months ago in Work Orders 0 Being Reviewed

filter user types

Technology and maintenance departments use ML Work Orders. Both have Requestors. Maintenance has 60 requestors. Technology has hundreds. There is no way to only view maintenance requestors to update without having to fish through hundreds of names...
Guest 9 months ago in Admin Settings 1 Being Reviewed

Support tags in emails to automatically perform/map actions

Similar to how Zendesk supports auto assignment tags, support within ML Work Orders emails. Some examples we'd like to see: #Assign [username] (ie., #assign edavidson) Replying (with permissions) to an email with this would assign the ticket to th...
Eric Davidson 9 months ago in Work Orders 1 Being Reviewed