All ideas

Add a editable homepage that would allow us to place widgets for currently open incidents, assigned assets, a big link to make requests, etc. This would be great to simplify things for end users, it would also allow us to place links to forms such...

We have athletic events integrated in our system that generate WOs from time to time. When Those athletic events get cancelled, we are noticing that the WO that was opened does not close. It would help keep our system accurate and update to date i...

When filling in the "Notes" section of any work order, you should have to click on a button to enter a note and not be able to navigate away before pressing save. My tech's are complaining that they enter copious notes but then fail to press the s...

I'm finding that some teachers are holding onto the first ticket they ever created and are constantly responding to that in order to get help. If one puts in a ticket for a printer jam I'd like to give 24...maybe 48 hours for the user to respond (...

Familiarity of an old system versus training of a new system is better suited for IT where other platforms UI's have utilized this option (e.g., Benchmark, Renaissance, etc.) or have made it such that a click can take you to the previous UI if the...

Our IT director would like to receive a text message for every Urgent work order without being added as additionally notified on all ticket types. If our entire team could receive the text that would be great. We had this ability with our previous...

Currently anyone with the permissions to assign WO to others, enter labor and purchases on WOs, approve WOs, or close WOs has the permission to add procedures to work orders. Our procedures are specific to PMs. We do not want to allow our staff th...

the ability to enter space-specific notes as an option would be helpful. Separate from a WO, this would allow for certain records or information to live in MLW for those who would benefit from using it.

The amount of times I have accidently received the wrong item, LOL. It would be super helpful (especially with using auto average pricing) to be able to delete a receiving of inventory. Currently let's say I just received the wrong amount (yeah, I...

Reroute is currently only meant for approvals, but it should also be able to be for assignees to change the request type. If a request is put in for 'Technology' but is meant for 'Maintenance' then we should be able to click reroute or another but...