All ideas

Being able to use the search to find a problem type and click the closest matching one to autofill the fields for the issue. If we also got 'Solutions' that requesters could see when they search the problem, and solve it themselves if it's easy or...

Having a way to manage settings for the notes section on a ticket would be helpful. By defualt "Send Email" and "Internal" are checked. It would be nice to have the ability to leave "Internal" unchecked all of the time so that we our end users can...

As there are many shared staff members between buildings, I would suggest adding additional areas in the user profile for building location and specific room/area.

Being able to schedule an 'Auto Close due to Inactivity' for a certain date/time. Similar to the 'On Hold' status where you can schedule it to go off hold, have a status/option to schedule a potentially quicker auto close. this would also be great...

add more column options for the Request Report such as Time Taken for First Response, days since last response/activity (not to be confused with last updated, to make it a little easier). And could change the current column options to show the fie...

Add a column to the notes section of the request page for whether or not the Note sent an email, and who the recipient was for the Note.

Ability to create Canned Responses with Variables such as Name, location, status, etc. For ease of response while also making sure responses are personalized. This could help with adding formats to follow as well as using for internal notes for ot...

This box displays directly in front of the icon to open the notification, moving it slightly lower or to a different location would allow you to open the notification box without the current difficulty in seeing the icon

the ability to enter space-specific notes as an option would be helpful. Separate from a WO, this would allow for certain records or information to live in MLW for those who would benefit from using it.

The amount of times I have accidently received the wrong item, LOL. It would be super helpful (especially with using auto average pricing) to be able to delete a receiving of inventory. Currently let's say I just received the wrong amount (yeah, I...