All ideas

Add a editable homepage that would allow us to place widgets for currently open incidents, assigned assets, a big link to make requests, etc. This would be great to simplify things for end users, it would also allow us to place links to forms such...

We have athletic events integrated in our system that generate WOs from time to time. When Those athletic events get cancelled, we are noticing that the WO that was opened does not close. It would help keep our system accurate and update to date i...

When filling in the "Notes" section of any work order, you should have to click on a button to enter a note and not be able to navigate away before pressing save. My tech's are complaining that they enter copious notes but then fail to press the s...

When I go to close a ticket, sometimes it will take me back to open tickets, sometimes it will take me back to canned responses, and other time to my open tickets. It would be better if there was an option in our user settings to set where it take...

Asset Names should not be required to be unique. If I have 1000 of the same device (iPad or Laptop Chargers, Carts, Access Points, etc) the name should be the same. Having different names for each device is redundant to the barcode attribute. Barc...

We audit specific pieces of technology at different times of the year. Secretary workstations in Feb, teacher laptops in June. Sometimes we forget the Feb audit- I tried to make a PM to run the audit. I assigned specific machines to the PM and cou...

the ability to enter space-specific notes as an option would be helpful. Separate from a WO, this would allow for certain records or information to live in MLW for those who would benefit from using it.

The amount of times I have accidently received the wrong item, LOL. It would be super helpful (especially with using auto average pricing) to be able to delete a receiving of inventory. Currently let's say I just received the wrong amount (yeah, I...

Inventory items can be set to notify for re-order when a minimum of that item is reached. Items are kept at various locations, but the minimum amount for re-order applies to the total amount of that item in the system. It does not notify if a part...

Our IT director would like to receive a text message for every Urgent work order without being added as additionally notified on all ticket types. If our entire team could receive the text that would be great. We had this ability with our previous...