Currently when completing a ticket that has a note, the user receives a separate "completed" email and another email with the note. It would be much cleaner to have these combined into one email.
What happened to the ability to give feedback? I miss that.
Before we could give feedback on the staff. I miss giving good reviews for jobs well done, courteousness, and going the extra mile. Will this be added? or is it there, but hidden?
Support basic HTML markup from tickets opened by email
Hello, We have many systems that open tickets by email. Some use bold, underline, italics, line breaks, horizontal rules, and paragraph tags to break up and format the email. When ML Work Orders processes the incoming email as a ticket, all format...
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Being Reviewed
