Admin Settings

This would help me make sure I am working on the tickets timely.

We had an issue where we were testing out request status feature in the system and it ended up sending out thousand of emails. After talking with Support they had no option to stop these emails from going out so we had to add your email to our spa...

We noticed that whenever you complete a work order request in MLW it will send a notification to the requestor. The problem with that is when we mark a students repair ticket as closed/complete we do not want our students to get that notification....

Recently we ran into a scenario where we almost sent out thousands of emails to our end users due to an update we were performing in the system. To prevent this scenario in the future if we had a way to limit the amount of notifications certain up...

We were looking for an option to have say an auto response send out when a work order is submitted. While reviewing how canned responses work I feel this feature could do what we are looking for but would need improvement. If there was an option w...

We ran into an issue with doing a manual sync on request status and ended up almost sending out 2,000+ emails There was no pop up or anything to let me know how many emails this feature was about to send out. I know that is present when you are ma...

We were trying to use the Request Status manual sync in MLW to see get a message out and found out that when you list a role in the Notify Role section it it will essentially duplicate the amount of notices that are going out. If there was an opti...

We want to use the Custom form option in MLW but we discovered that you cannot toggle the reCaptcha option off nor the language option within the form. We need to be able to turn those off some that our students do not play with those options. If ...

It would be useful if a given role had a check box to "Center and Largen" the 'New request' button so it is much more visible when they log in.

From a user standpoint when we view all work orders it defaults to including our completed work orders. Currently the only way to visually see the difference is by looking at the black and white thin text in the status column. I think that having ...