Admin Settings

Implementation specialist submitting on behalf of IT admin for district Add the ability to censor data entered for MDM device integration on the Jamf/Intune integration pages. Potentially add a passkey section to censor/uncensored

In testing we were able to find out that when Default "Internal" Notes Checkbox On is set to yes even the Requesters/Submitter comments on the work order are being marked as as internal thus not allowing them to see their own comments. We would li...

We would like the ability to add or support to add a new request status. One of our team members would like to be able to mark a ticket as Sent out for Repairs. For now we can put it on hold or in progress, but it would be nice to have the ability...

We'd request that a future update require a confirmation step before marking a ticket complete, which would prevent this from happening to any district using link-scanning email security

From a user standpoint when we view all work orders it defaults to including our completed work orders. Currently the only way to visually see the difference is by looking at the black and white thin text in the status column. I think that having ...

Technology Coordinator I would like to recommend adding MFA as an option to secure accounts. Please and thank you.

It would be useful if a given role had a check box to "Center and Largen" the 'New request' button so it is much more visible when they log in.

We were looking to import some work orders into the system like how you can with events in Schedules and found out that we would need to engage support to import work orders. If there could be a client facing work order import like schedule event ...

We would like an admin toggle option for our users where the notification emails they receive hides the information in the email and tells them to log into the system to review x work order This will help us get our teams to actually log into the ...

We saw a work order come into the system and after talking with Support were able to determine that it was a student using the email to work order feature in the system. This student did not have a user in the system as well. If this feature can b...