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Auto status reminders should be internal only

The notes that get added automatically to work orders that have been in one status for too long are showing up in the note history in the requestor view. Can you please make sure those notes stay internal? Requestors shouldn't be able to see our i...
Mollie Forman 8 months ago in Notifications 3 Being Reviewed

Ability to Close/Complete Work Orders via email

When dealing with many emails, it would be more efficient in my day-to-day process to have the ability to close/complete work orders right from my email. It can be time consuming logging in to ML Work Orders, find the work order and mark it comple...
Salvatore Topino 11 months ago in Notifications / Work Orders 0 Future consideration

Have first response times/first contact times based on Problem Types/Purposes

Want to be able to link first response times and contact times based on problem types that they can add to tickets. For example - "Thank you for submitting your work order, we typically respond to Electrical work orders within X days"
Salvatore Topino 12 months ago in Admin Settings / Notifications / Work Orders 0 Future consideration

Ability to setup user based email notification time schedule

As a district we may a specific preference of when certain users get notified based on the day of the week
Salvatore Topino about 1 year ago in Notifications 0 Future consideration

Notify admin via email when new user account is created

It would be great if the system sent the admins a "courtesy" email whenever a new user is created inside of MLW, its possible that we might need to adjust the role of the user and knowing who was added recently would help us easily identify users ...
Salvatore Topino 12 months ago in Notifications / Users 0 Future consideration

Add a Priority dropdown on the work order status notification page

Add a Priority dropdown on the Work Order Status Notifications so each notification can be customized by WO status and WO priority Include an "all" option for priorities so we can still perform current functionality so they're not forced to go to ...
Salvatore Topino 12 months ago in Notifications 0 Future consideration

Ability to generate automated alert emails to specific users

Can have alerts for upcoming PMs and overdue Work Orders Configure how far out in advance they want to be notified of upcoming PMs Configure how far out past the estimated completion date of the work of the work order to be notified of overdue WOs...
Salvatore Topino about 1 year ago in Notifications 0 Future consideration