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When Completing an Issue, it should complete all linked work orders

When an Issue is marked complete, it should update all linked work order status to complete. This way it saves a bunch of manual effort to keep my work order information up to date.
Salvatore Topino 10 months ago in Issues (Capital Forecasting) / Work Orders 0 Future consideration

Ability to Convert Work Orders to an Issue

Sometimes when work orders are logged, the resolution is something we cant implement right away. We need to defer the maintenance for the work and plan the work at a future date. This is where being able to convert work orders to issues comes into...
Salvatore Topino 10 months ago in Issues (Capital Forecasting) / Work Orders 0 Future consideration

Urgent priority message either keep formatting or have separate lines

When I first put in our urgent priority message I had it separated into lines like so: Urgent Priority = Emergencies only. An emergency is safety, security, or utility outages. After you submit this emergency work order please call Facilities ext....
Rebekah Leslie 5 months ago in Work Orders 1 Being Reviewed

Could we have the "urgent priority message" for when someone adjusts or adds a priority levels?

When someone is going in to approve or assign a work order you can adjust or add a priority level. However, the "urgent priority message" doesn't appear when you do this. Can this be an add? Our admin assistants approve work orders and assign prio...
Rebekah Leslie 5 months ago in Work Orders 1 Being Reviewed

Pop up message for "emergency" work orders

We keep getting a lot of "emergencies" that aren't really emergencies. It would be helpful if when someone chooses "emergency" a pop up appeared with a message of the administrator's choosing. So for example our district would choose our message t...
Rebekah Leslie 5 months ago in Work Orders 6 Already exists

Pop up reminder for "completed by date" in work order form

Not every work order requires a due date/completed by date, so having the field be mandatory wouldn't work. But we get a lot of work orders where there should be a completed by date on them, but they often forget. I'm proposing a pop up "Did you w...
Salvatore Topino 11 months ago in Work Orders 0 Future consideration

Ability to Assign a WO to a Vendor as a Whole

Would like the ability to add outside contractors/vendors email addresses to work orders without having to create them as a user within ML Work Orders and assign vendors to work orders.
Dan Grassel 11 months ago in Vendors / Work Orders 1 Already exists

Can we make Canned Responses optional?

We have problems getting the maintenance workers to fill out genuine notes on work orders. My boss would like the option to turn off canned responses.
Rebekah Leslie 6 months ago in Work Orders 1 Being Reviewed

Specific fields appear in New Request depending on answers to prior fields

As an admin managing WorkOrder forms and approval paths, I would like to request that if an end user follows a specific pathway, then they will be led to a special WorkOrder submission format that contains a unique field with a drop down menu of I...
Salvatore Topino about 1 year ago in Admin Settings / Work Orders 0 Future consideration

Urgent WO Messages go to outside users (police, fire department), that include PDF's of building maps

The idea here is that if a WO is submitted and is urgent, then outside departments (like police and fire department) can be notified and sent PDF of building maps If these outside departments need to intervene in the building, they need to see map...
Salvatore Topino about 1 year ago in Notifications / Work Orders 0 Future consideration