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Work Orders

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Display linked inventory items to Assets on Work Order

A technician needs to be able to pull up a WO, and see the asset and its components but beyond that, see the linked inventory items to that asset so the technician can know which inventory items need to be requested to complete the WO.
Salvatore Topino about 1 year ago in Assets / Work Orders 0 Future consideration

Ability to Create and Apply Service Level Agreements (SLAs) to Requests

As an IT administrator, I want to define and enforce Service Level Agreements (SLAs) within the help desk ticketing software, so that I can ensure timely responses and resolutions for support tickets, improving service quality and user satisfactio...
Salvatore Topino about 1 year ago in Labor / Reports / Work Orders 0 Future consideration

Custom Work Order ID Numbers

Is it possible to make custom work order ID numbers, based on the request type? I think having custom WOIDs should be optional for each request type. So that some request types can continue on an sequential format with each other, but those with c...
Salvatore Topino about 1 year ago in Admin Settings / Work Orders 5 Future consideration

Confidential indicator for certain entries

Allow an administrator to assign a work order as confidential. Meaning if a teacher submitted a work order regarding a vandalism and we have investigations that involve our School Resource Office, pictures, police report, etc. and we want to mark ...
Salvatore Topino about 1 year ago in Admin Settings / Work Orders 0 Future consideration

Include a project dropdown in the assign/approve pop up

Would be a quick and easy way to add a work order to a project
Salvatore Topino about 1 year ago in Work Orders 0 Future consideration

Have grid level search apply to only existing filter set only

Right now, when applying a search on the work order pages, while I have a filter applied is returning results outside of my applied filter set, which can be really confusing and frusturating. I need the search to look at only the filtered work ord...
Salvatore Topino 7 months ago in Work Orders 0 Being Reviewed

Support tags in emails to automatically perform/map actions

Similar to how Zendesk supports auto assignment tags, support within ML Work Orders emails. Some examples we'd like to see: #Assign [username] (ie., #assign edavidson) Replying (with permissions) to an email with this would assign the ticket to th...
Eric Davidson 7 months ago in Work Orders 1 Being Reviewed

Ability to create a custom email footer for all work order related emails

No description provided
Salvatore Topino 8 months ago in Notifications / Work Orders 0 Future consideration

Approval path required fields

Add Fields and requirements during approval path. First approver needs to fill blank field (estimated cost, required purchases, etc). For us the first approver is like a stop gap for useless or unreasonable requests, but sometimes they just click ...
Guest 8 months ago in Work Orders 2 Being Reviewed

Description

Please add the description back on open work orders
Max Alverson 9 months ago in Work Orders 1 Already exists