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Work Orders

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Ability to Remote Desktop via a work order

As tech support staff, we want to be able to start a remote desktop support session directly from a work order
Salvatore Topino 9 months ago in Assets / Integrations (External) / Work Orders 0 Future consideration

Move Work Order General settings to Request Type level

Each department is different enough that we should have the freedom of leveraging all of the existing work order general settings for each specific request type
Salvatore Topino 9 months ago in Admin Settings / Work Orders 0 Planned

Assets to appear at the bottom of printed work order

It would be great if that on the print out of the work order, that I can see make, model, serial # for all associated assets on the work order because we forward these work orders to vendors and its very useful for them to have this info handy.
Salvatore Topino 9 months ago in Assets / Work Orders 0 Future consideration

Ability to select multiple dates for each employee in WO

I would like to have a callability of selecting multiple dates for each employee in an WO. for Example: WO> Add Labor > MANAGE LABOR ON WORK ORDER> date ( on the calendar icon, I be able to select couple dates at the same time if the labo...
Salvatore Topino 10 months ago in Labor / Work Orders 0 Future consideration

Ability to associate Request Type(s) to Vendors

we have many vendors that are specific to either Tech or Maintenance/custodial so we would like to separate out specific vendors to make our users dropdown lists a bit more specific to their roles
Salvatore Topino 10 months ago in Vendors / Work Orders 0 Future consideration

Add an AI button for Work Order Notes

Geared towards IT requests - Add an AI button to help with note replies / troubleshooting, etc
Salvatore Topino 10 months ago in Artificial Intelligence / Work Orders 0 Future consideration

Have first response times/first contact times based on Problem Types/Purposes

Want to be able to link first response times and contact times based on problem types that they can add to tickets. For example - "Thank you for submitting your work order, we typically respond to Electrical work orders within X days"
Salvatore Topino 10 months ago in Admin Settings / Notifications / Work Orders 0 Future consideration

Add a "Notes updated user" column to display the email address of the user that last updated the notes in a WO on all WO grids.

I'd love to see who updated the notes when I add "Notes Updated" to my columns so we can see who the last person that commented was on the work order without clicking on it.
Salvatore Topino 10 months ago in Work Orders 0 Future consideration

Have a better display of multiple emails in Work Order description

When I forward in a long email thread into MLW to create a ticket, it becomes very difficult to follow the email thread in the description field in MLW.
Salvatore Topino 10 months ago in Work Orders 0 Future consideration

Ability to create a custom email footer for all work order related emails

No description provided
Salvatore Topino 5 months ago in Notifications / Work Orders 0 Being Reviewed