ML Work Orders/Helpdesk Ideas Portal
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Work Orders

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Change the layout of the Work Order view (/WorkOrder.aspx)

Currently, the layout of the detailed work order page (/WorkOrder.aspx) has a lot of unused white space in between the columns. Could the information be displayed either more condensed or take up 1/3 of the space left to right and show the work or...
Guest 10 months ago in Work Orders 0 Future consideration

Ability to Close/Complete Work Orders via email

When dealing with many emails, it would be more efficient in my day-to-day process to have the ability to close/complete work orders right from my email. It can be time consuming logging in to ML Work Orders, find the work order and mark it comple...
Salvatore Topino 11 months ago in Notifications / Work Orders 0 Future consideration

Freeze Top Rows

Being able to freeze the column headers while I scroll down on my Work Orders will help remind me what each column represents while I scroll down. Sometimes, especially with date/time-based column, it can be hard to remember which column is which ...
Salvatore Topino 12 months ago in Work Orders 0 Future consideration

When to create MLS work orders

I would like work order that are to be created from Schedules to be generated at 6:30am M-F only. My supervisors do not want to have there phones buzzing in the middle of the night but they need their phones on them 24/7 for other duties.
Salvatore Topino about 1 year ago in Integration (ML Schedules) / Work Orders 0 Future consideration

Ability to Remote Desktop via a work order

As tech support staff, we want to be able to start a remote desktop support session directly from a work order
Salvatore Topino about 1 year ago in Assets / Integrations (External) / Work Orders 0 Future consideration

Assets to appear at the bottom of printed work order

It would be great if that on the print out of the work order, that I can see make, model, serial # for all associated assets on the work order because we forward these work orders to vendors and its very useful for them to have this info handy.
Salvatore Topino about 1 year ago in Assets / Work Orders 0 Future consideration

Ability to select multiple dates for each employee in WO

I would like to have a callability of selecting multiple dates for each employee in an WO. for Example: WO> Add Labor > MANAGE LABOR ON WORK ORDER> date ( on the calendar icon, I be able to select couple dates at the same time if the labo...
Salvatore Topino about 1 year ago in Labor / Work Orders 0 Future consideration

Ability to associate Request Type(s) to Vendors

we have many vendors that are specific to either Tech or Maintenance/custodial so we would like to separate out specific vendors to make our users dropdown lists a bit more specific to their roles
Salvatore Topino about 1 year ago in Vendors / Work Orders 0 Future consideration

Add an AI button for Work Order Notes

Geared towards IT requests - Add an AI button to help with note replies / troubleshooting, etc
Salvatore Topino about 1 year ago in Artificial Intelligence / Work Orders 0 Future consideration

Have first response times/first contact times based on Problem Types/Purposes

Want to be able to link first response times and contact times based on problem types that they can add to tickets. For example - "Thank you for submitting your work order, we typically respond to Electrical work orders within X days"
Salvatore Topino about 1 year ago in Admin Settings / Notifications / Work Orders 0 Future consideration