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Admin Settings

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Allow for Custom Priorities with custom color coding

Or be able to add to the priority - a little more flexibilty here would be great so that we could set it up how we want it. Other than adding a column for status which makes things a little more complicated on the user end because there's more to ...
Salvatore Topino 7 months ago in Admin Settings / Work Orders 0 Future consideration

Ability to have a start and end time when submitting a Work Order

it would be great to allow users to indicate a start time and end time when submitting a work order. This way we can utilize the calendar page to see the work orders. This can help us prioritize our work day and plan ahead.
Salvatore Topino 7 months ago in Admin Settings / Work Orders 0 Future consideration

Custom Work Order ID Numbers

Is it possible to make custom work order ID numbers, based on the request type? I think having custom WOIDs should be optional for each request type. So that some request types can continue on an sequential format with each other, but those with c...
Salvatore Topino 8 months ago in Admin Settings / Work Orders 5 Future consideration

Confidential indicator for certain entries

Allow an administrator to assign a work order as confidential. Meaning if a teacher submitted a work order regarding a vandalism and we have investigations that involve our School Resource Office, pictures, police report, etc. and we want to mark ...
Salvatore Topino 8 months ago in Admin Settings / Work Orders 0 Future consideration

Give the ability to see things in numerical order

Assets and Inventory for us have a letter code followed by a numerical code. So CS1, CS2, etc. It's really frustrating when you click "ascending"/"descending" and it shows CS1, CS11, CS12, etc. I can see some people might want to view them this wa...
Rebekah Leslie 5 months ago in Admin Settings 1 Future consideration

Vacation mode - Temporarily transfer role for approvals/assignments when out of office

As an approver if I'm the only person on a particular step of the approval path and I'm out of town for the WO will be "stuck" on my step. It would be helpful if I could temporarily grant a user permission to approve or assign on my behalf for a p...
Dan Grassel 6 months ago in Admin Settings 0 Already exists

Move Work Order General settings to Request Type level

Each department is different enough that we should have the freedom of leveraging all of the existing work order general settings for each specific request type
Salvatore Topino 7 months ago in Admin Settings / Work Orders 0 Planned

Adding sub-categories for Problem Types

As a IT admin I would like the option of adding sub-categories to Problem Types so the end user submitting a work order can be more specific in their request. Instead of having a separate Problem Type for each of the following, they could be group...
Salvatore Topino 7 months ago in Admin Settings 0 Future consideration

Ability to Sort Manage Asset Types

i would like the ability to sort my Asset Types by "system" column. i see you have a drop down at the top but that shows ALL types, just clears fields not matching one i want to look at
Salvatore Topino 7 months ago in Admin Settings / Assets 0 Future consideration

Have first response times/first contact times based on Problem Types/Purposes

Want to be able to link first response times and contact times based on problem types that they can add to tickets. For example - "Thank you for submitting your work order, we typically respond to Electrical work orders within X days"
Salvatore Topino 7 months ago in Admin Settings / Notifications / Work Orders 0 Future consideration