ML Work Orders/Helpdesk Ideas Portal
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Admin Settings

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Ability to have a start and end time when submitting a Work Order

it would be great to allow users to indicate a start time and end time when submitting a work order. This way we can utilize the calendar page to see the work orders. This can help us prioritize our work day and plan ahead.
Salvatore Topino about 1 year ago in Admin Settings / Work Orders 0 Future consideration

Custom Work Order ID Numbers

Is it possible to make custom work order ID numbers, based on the request type? I think having custom WOIDs should be optional for each request type. So that some request types can continue on an sequential format with each other, but those with c...
Salvatore Topino about 1 year ago in Admin Settings / Work Orders 5 Future consideration

Confidential indicator for certain entries

Allow an administrator to assign a work order as confidential. Meaning if a teacher submitted a work order regarding a vandalism and we have investigations that involve our School Resource Office, pictures, police report, etc. and we want to mark ...
Salvatore Topino about 1 year ago in Admin Settings / Work Orders 0 Future consideration

filter user types

Technology and maintenance departments use ML Work Orders. Both have Requestors. Maintenance has 60 requestors. Technology has hundreds. There is no way to only view maintenance requestors to update without having to fish through hundreds of names...
Guest 7 months ago in Admin Settings 1 Being Reviewed

Approval Path Add Field for Purpose

It would be useful to add a field in Approval Paths for Purpose. We could add an additional approval representative based on purpose then problem type to ensure it gets to the correct department and has all of the proper approvals.
Vanessa Neuenschwander 7 months ago in Admin Settings 1 Future consideration

Give the ability to see things in numerical order

Assets and Inventory for us have a letter code followed by a numerical code. So CS1, CS2, etc. It's really frustrating when you click "ascending"/"descending" and it shows CS1, CS11, CS12, etc. I can see some people might want to view them this wa...
Rebekah Leslie 10 months ago in Admin Settings 1 Future consideration

Vacation mode - Temporarily transfer role for approvals/assignments when out of office

As an approver if I'm the only person on a particular step of the approval path and I'm out of town for the WO will be "stuck" on my step. It would be helpful if I could temporarily grant a user permission to approve or assign on my behalf for a p...
Dan Grassel 11 months ago in Admin Settings 0 Already exists

Adding sub-categories for Problem Types

As a IT admin I would like the option of adding sub-categories to Problem Types so the end user submitting a work order can be more specific in their request. Instead of having a separate Problem Type for each of the following, they could be group...
Salvatore Topino about 1 year ago in Admin Settings 0 Future consideration

Have first response times/first contact times based on Problem Types/Purposes

Want to be able to link first response times and contact times based on problem types that they can add to tickets. For example - "Thank you for submitting your work order, we typically respond to Electrical work orders within X days"
Salvatore Topino about 1 year ago in Admin Settings / Notifications / Work Orders 0 Future consideration

Create "Change log" tab concept at district settings level where changes to districts settings are tracked by who and when

Not being able to know what settings where changed and when can be frustrating. Being able to solve this on our own rather than needing to go through ML support would be great!
Salvatore Topino about 1 year ago in Admin Settings 0 Future consideration