We often get multiple work orders from various sources referencing the same problem. (for example three reports of a light needing to be replaced. It would be great to be able to merge them so there are fewer open WOs to track.
Inventory request "continue" button is confusing for requestors.
The blue "Continue" button when placing an inventory request is often overlooked. Can this be a shopping cart icon or to keep with the words "Shopping Cart"? And maybe add it at the bottom of the screen as well?
Improve Formatting of Work Orders Submitted via Email
Work orders submitted via email are hard to read because recipients, the subject, and the email body are added to the work order as continuous text without character returns.
As the Director of Facility Operations, one of the most common questions I have gotten as we are beginning to integrate, and utilize the MLW software is "Do they have an app?". I feel that most of my staff, especially the maintenance technicians w...
Salvatore Topino
10 months ago
in Work Orders
4
Future consideration
Currently when completing a ticket that has a note, the user receives a separate "completed" email and another email with the note. It would be much cleaner to have these combined into one email.
Instead of always defaulting to work orders when you use the search bar, I would like to use the asset side as a default option instead. So when I scan a barcode for IT asset it pulls it up instead of doing a work order. Being able to default the ...
By pulling in student IDs through the Google sync, the checking in or out of assets to students becomes more efficient as we are able to look up the student by their ID number. My position is Assistant Superintendent for Learning Resources
Ability to have custom fields show up on requests for internal users only (Admin and Technicians)
For example they need to track Additional Account Codes on a request. They need to be able to build a custom field that does not show on the request form for basic requestors. When building custom fields have an option to determine where the field...
Dan Grassel
about 1 month ago
in Work Orders
0
Being Reviewed
4
Future consideration
0
Being Reviewed
