ML Work Orders/Helpdesk Ideas Portal
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Could there be a way to show purchase/inventory details for assets by the asset report?

So I just ran an asset report for the custodial repair team and there isn't a way to get any detail reporting or break down of the purchases (whether they are a straight purchase cost added or by inventory added to work orders). It shows the total...
Rebekah Leslie 1 day ago in Reports 6 Being Reviewed

New Work Order Notification

When a WO gets assigned can the New WO be highlighted/Bolded/Italics, similar to outlook, until it has been opened? This way you have a visual indicator of new cases that need to be addressed.
Edward Giles 5 days ago in Work Orders 1 Being Reviewed

Audits for Inventory?

It would be cool if we could do audits for inventory. Ideally, if we could assign spots (like rack 1, shelf 2 etc) we could choose to audit by assigned locations. I've got a pretty extensive knowledge on retail BOH daily/weekly auditing that is a ...
Rebekah Leslie 5 days ago in Inventory 4 Being Reviewed

Visual improvements working work-order for IT techs

The work orders systems visually is designed for a maintenance team. Could we have a layout specific to technology or be able to turn off the costing and other widgets. IT techs want to see the entire conversation thread opened through resolution ...
Guest 5 days ago in Work Orders 2 Being Reviewed

Allow marking users as VIP and show VIP icon next to user

As our custodians and our IT technicians work the tickets, they need a quick visual of which users are the VIP users (the users that they need to prioritize to get the tickets done first). From a service perspective, this is an important feature i...
Guest 5 days ago in Users 2 Being Reviewed

When auditing the page adjusts to the top each time, can this be prevented?

If you're auditing a lot of items it can be tedious to keep scrolling after clicking a checkbox. If it could stay put until you hit complete that would be awesome.
Rebekah Leslie 5 days ago in Assets 1 Being Reviewed

Check out multiple assets as a component group

I have assets that have many components and are checked out frequently (wireless mic systems, mobile lighting rigs, etc.) In building the "Master" asset groups, I checked the box to "Include Related Assets on Requests". However, when I check out a...
Dale Ashauer 22 days ago in Assets 1 Being Reviewed

Add column "Assigned to Drawings" on Manage Assets page

A column to indicate if an asset has already been assigned to ML Drawings would be very beneficial when assigning existing assets to MLD.
Dale Ashauer 27 days ago in Integration (ML Drawings) 2 Being Reviewed

Assign Audits to Work Order directly from Audit/Retain audit for annual use

We're building audits that I need to assign to various workers. Currently, I have to create a work order and put a link to the audit in notes. I'd like to be able to create a WO from the audit, or to at least be able to assign to various users fro...
Dale Ashauer 23 days ago in Inventory 2 Being Reviewed

Audit Creation: Maximum Assets per page view needs to be larger

If I have more than 50 assets to be included in an audit, checking the "select all" box on the manage assets page (filtered to the chosen assets) only selects the maximum 50 view from the current page. If I go to additional asset pages and check "...
Dale Ashauer 23 days ago in Inventory 2 Being Reviewed