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Auto Assign Custom Forms

Give Custom Forms the option of Auto Assigment. Custom Forms are usually specific and detailed WO for a Request Type, having the option of assigning those automatically to the correct person would be helpful to have.
Guest about 18 hours ago in Work Orders 0

Ability to "Request an Asset"

Our school district has roughly 21 schools/sites and a warehouse. All of the schools have some custodial equipment but during the summer and breaks I have a decent amount of equipment that gets loaned out to the schools for their tasks. Like big c...
Salvatore Topino 6 days ago in Assets / Custodial / Inventory 0 Being Reviewed

Reroute for request type.

Reroute is currently only meant for approvals, but it should also be able to be for assignees to change the request type. If a request is put in for 'Technology' but is meant for 'Maintenance' then we should be able to click reroute or another but...
Guest 7 days ago in Work Orders 2 Being Reviewed

@ tagging in notes that overrides email preferences.

It would be useful to be able to tag someone to a note in a work order/inventory request even if they have the notes box unchecked on their email preferences. Some people uncheck all the boxes, which I get, but it makes requesting details difficul...
Rebekah Leslie 9 days ago in Notifications 2 Being Reviewed

Status of "Out for service" for tech items

When technology sends out a laptop or device for service we would like to put the status of ticket to reflect that the device is out. Currently the ticket status is in progress causing us to have to look at the ticket to see the details of said it...
Guest 21 days ago in Work Orders 0

Syncing student id into ML

By pulling in student IDs through the Google sync, the checking in or out of assets to students becomes more efficient as we are able to look up the student by their ID number. My position is Assistant Superintendent for Learning Resources
Guest about 1 month ago in Automation 1

Managing search bar options

Instead of always defaulting to work orders when you use the search bar, I would like to use the asset side as a default option instead. So when I scan a barcode for IT asset it pulls it up instead of doing a work order. Being able to default the ...
Guest about 2 months ago in Performance (Assets) 5 Being Reviewed

Check In/Out Assets by Serial Number

Many Assets have a scannable serial number. The ability to scan the serial to check assets in/out would be convenient. We add a scannable barcode tag to all our Assets, but these sometimes get worn/faded or are removed. We can search by serial to ...
Joe D'Urso about 2 months ago in Assets 0 Being Reviewed

Change Asset Status without having to check-in Asset

Could we have the ability to change the Asset Status to something other than "In Use" without having to first check the asset in/remove it from the user record? An example - We track student Chromebooks using ML. If a student loses their Chromeboo...
Joe D'Urso about 2 months ago in Assets 0 Being Reviewed

Send completed ticket with note in one email

Currently when completing a ticket that has a note, the user receives a separate "completed" email and another email with the note. It would be much cleaner to have these combined into one email.
Guest 4 months ago in Performance (Work Orders) 1 Being Reviewed