ML Work Orders/Helpdesk Ideas Portal
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Automatic notification when you take away a work order.

I assign a work order and sometimes take it away and reassign it. The person who got it originally never sees that it was taken away. If I don't tell them I reassigned it, they show up and so does the person I reassigned it to. An automatic respon...
Guest about 23 hours ago in Notifications 0

Ability to turn off Auto Reply response from emailed in Work Orders

We use the feature to be able to email work orders into the system and there is an Auto reply that is sent out when this happens. We do not want the Auto reply to go out as it is creating confusion within the system. Having the ability to turn off...
Dan Grassel 2 days ago in Automation / Notifications / Work Orders 0 Being Reviewed

Add Status reasons to in progress

I currently use status reasons for a variety of reasons ex parts on order, awaiting funding, called in contractor ect. The On hold requires either a date or permanent Hold and when closing a on hold work order needs to be removed from hold before ...
Guest 2 days ago in Work Orders 4 Being Reviewed

Can the mobile version have access to our saved filters?

Currently using a Samsung device and Google Chrome, so nothing crazy, but I don't have the ability to use any of my saved filters. As a person who LOVES my saved filters, I am lost when trying to access ML in the wild.
Rebekah Leslie 2 days ago in Other (Provide Description) 1 Being Reviewed

Audit Report for Settings Changes

Would it be possible to have an "Audit Report" to track what setting changes and changes to work orders are made and what account made them?
Jamie McKee 2 days ago in Reports 1 Being Reviewed

Can we get the ability to copy an inventory item?

When entering similar items to inventory it's easier to change the one or two things that are different than to have to reenter the entire item data (gloves in different sizes, filters in different sizes, etc). Similar to how we can copy an asset....
Rebekah Leslie 2 days ago in Inventory 2 Being Reviewed

Filter Spaces by Building on Custom Forms

Currently when you use a custom form and allow users to select a building, it does not filter the spaces/rooms based on the building that is selected. It should only show spaces that are assigned to the building.
Guest 7 days ago in Work Orders 3 Planned

Add Additionally Notified Users on Issues

Similar to work orders - we want to keep admin in the loop regarding changes to issues (status change, start date change, estimated completion date change)
Dan Grassel 13 days ago in Issues (Capital Forecasting) 0 Being Reviewed

Add Start Date on Issues

This will give other admin visibility on when they plan on starting work on an issue
Dan Grassel 13 days ago in Issues (Capital Forecasting) 0 Being Reviewed

Allow URLs in Description box

In the description box, currently URLs are not allowed. Could we enable this? We receive a lot of tickets asking us to unblock websites or of websites not loading. It would be helpful for users to enter the URLs directly into the description box w...
Steph P 22 days ago in Work Orders 0