ML Work Orders/Helpdesk Ideas Portal
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Approve/Assign modal clipboard button contains canned responses

When you click the clipboard button to assign users/urgency/etc, could we also have an option for canned responses? Also, could the 'assign to me' button have the modal selections and pre-filled name.
Richard Narducci 1 day ago in Work Orders 0

Upload files to Procedures in Help Desk

If we had the capability to upload files into the Procedures of Help Desk, it would save time. Sometimes we already have instructions on how to do certain tasks that are in PDF or Word files.
Jamie McKee 1 day ago in Other (Provide Description) 0

New Work Order Notification

When a WO gets assigned can the New WO be highlighted/Bolded/Italics, similar to outlook, until it has been opened? This way you have a visual indicator of new cases that need to be addressed.
Edward Giles 7 days ago in Work Orders 1 Being Reviewed

Could there be a way to show purchase/inventory details for assets by the asset report?

So I just ran an asset report for the custodial repair team and there isn't a way to get any detail reporting or break down of the purchases (whether they are a straight purchase cost added or by inventory added to work orders). It shows the total...
Rebekah Leslie 3 days ago in Reports 6 Being Reviewed

Visual improvements working work-order for IT techs

The work orders systems visually is designed for a maintenance team. Could we have a layout specific to technology or be able to turn off the costing and other widgets. IT techs want to see the entire conversation thread opened through resolution ...
Guest 6 days ago in Work Orders 2 Being Reviewed

Audits for Inventory?

It would be cool if we could do audits for inventory. Ideally, if we could assign spots (like rack 1, shelf 2 etc) we could choose to audit by assigned locations. I've got a pretty extensive knowledge on retail BOH daily/weekly auditing that is a ...
Rebekah Leslie 7 days ago in Inventory 4 Being Reviewed

Visibilty on ticket for when more than 1 person is viewing the ticket to prevent duplicate work

As an IT Technician, it would make our team more efficient when responding to tickets to know whether or not other members of our team is reviewing the same ticket. This can prevent duplicative work as well, because I could be working on a ticket ...
Salvatore Topino 18 days ago in Work Orders 0 Being Reviewed

Check out multiple assets as a component group

I have assets that have many components and are checked out frequently (wireless mic systems, mobile lighting rigs, etc.) In building the "Master" asset groups, I checked the box to "Include Related Assets on Requests". However, when I check out a...
Dale Ashauer 23 days ago in Assets 1 Being Reviewed

Add column "Assigned to Drawings" on Manage Assets page

A column to indicate if an asset has already been assigned to ML Drawings would be very beneficial when assigning existing assets to MLD.
Dale Ashauer 29 days ago in Integration (ML Drawings) 2 Being Reviewed

Allow marking users as VIP and show VIP icon next to user

As our custodians and our IT technicians work the tickets, they need a quick visual of which users are the VIP users (the users that they need to prioritize to get the tickets done first). From a service perspective, this is an important feature i...
Guest 6 days ago in Users 2 Being Reviewed