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Improve Formatting of Work Orders Submitted via Email

Work orders submitted via email are hard to read because recipients, the subject, and the email body are added to the work order as continuous text without character returns.
Jeff LaBenne about 13 hours ago in Work Orders 0

“Date Assigned” title option listed on the work order details printout

This can ensure we know the date the work order was assigned by simply looking at the work order details printout.
Guest 8 days ago in Admin Settings 0

Mobile App for work orders

As the Director of Facility Operations, one of the most common questions I have gotten as we are beginning to integrate, and utilize the MLW software is "Do they have an app?". I feel that most of my staff, especially the maintenance technicians w...
Salvatore Topino 10 months ago in Work Orders 4 Future consideration

Send completed ticket with note in one email

Currently when completing a ticket that has a note, the user receives a separate "completed" email and another email with the note. It would be much cleaner to have these combined into one email.
Guest 6 months ago in Performance (Work Orders) 1 Being Reviewed

Managing search bar options

Instead of always defaulting to work orders when you use the search bar, I would like to use the asset side as a default option instead. So when I scan a barcode for IT asset it pulls it up instead of doing a work order. Being able to default the ...
Guest 4 months ago in Performance (Assets) 5 Being Reviewed

Syncing student id into ML

By pulling in student IDs through the Google sync, the checking in or out of assets to students becomes more efficient as we are able to look up the student by their ID number. My position is Assistant Superintendent for Learning Resources
Guest 3 months ago in Automation 2 Being Reviewed

Reoccurring work orders.

Can you create a way to have reoccurring work orders? Example: I have a water softener that needs the salt level checked every two weeks. I would like to have a work order that automatically pops up on Monday morning every two weeks until the end ...
Guest 12 days ago in Work Orders 0

Ability to have custom fields show up on requests for internal users only (Admin and Technicians)

For example they need to track Additional Account Codes on a request. They need to be able to build a custom field that does not show on the request form for basic requestors. When building custom fields have an option to determine where the field...
Dan Grassel about 1 month ago in Work Orders 0 Being Reviewed

Check In/Out Assets by Serial Number

Many Assets have a scannable serial number. The ability to scan the serial to check assets in/out would be convenient. We add a scannable barcode tag to all our Assets, but these sometimes get worn/faded or are removed. We can search by serial to ...
Joe D'Urso 4 months ago in Assets 0 Being Reviewed

Change Asset Status without having to check-in Asset

Could we have the ability to change the Asset Status to something other than "In Use" without having to first check the asset in/remove it from the user record? An example - We track student Chromebooks using ML. If a student loses their Chromeboo...
Joe D'Urso 4 months ago in Assets 1 Being Reviewed