ML Work Orders/Helpdesk Ideas Portal
ADD A NEW IDEA

All ideas

Showing 350 of 350

New Work Order Notification

When a WO gets assigned can the New WO be highlighted/Bolded/Italics, similar to outlook, until it has been opened? This way you have a visual indicator of new cases that need to be addressed.
Edward Giles 12 days ago in Work Orders 1 Being Reviewed

Approve/Assign modal clipboard button contains canned responses

When you click the clipboard button to assign users/urgency/etc, could we also have an option for canned responses? Also, could the 'assign to me' button have the modal selections and pre-filled name.
Richard Narducci 7 days ago in Work Orders 1 Being Reviewed

Weekly checks to make sure work orders are complete

On a different WO system we could create a weekly check for the school to see what WOs were closed. The head custodian would get the list of closed WOs and verify that the WO was taken care of and then that WO would be completed. If they checked a...
Bruce Harvey 4 days ago in Work Orders 1 Being Reviewed

Visual improvements working work-order for IT techs

The work orders systems visually is designed for a maintenance team. Could we have a layout specific to technology or be able to turn off the costing and other widgets. IT techs want to see the entire conversation thread opened through resolution ...
Guest 11 days ago in Work Orders 2 Being Reviewed

Upload files to Procedures in Help Desk

If we had the capability to upload files into the Procedures of Help Desk, it would save time. Sometimes we already have instructions on how to do certain tasks that are in PDF or Word files.
Jamie McKee 6 days ago in Other (Provide Description) 2 Being Reviewed

Audits for Inventory?

It would be cool if we could do audits for inventory. Ideally, if we could assign spots (like rack 1, shelf 2 etc) we could choose to audit by assigned locations. I've got a pretty extensive knowledge on retail BOH daily/weekly auditing that is a ...
Rebekah Leslie 12 days ago in Inventory 4 Being Reviewed

Add column "Assigned to Drawings" on Manage Assets page

A column to indicate if an asset has already been assigned to ML Drawings would be very beneficial when assigning existing assets to MLD.
Dale Ashauer about 1 month ago in Integration (ML Drawings) 2 Being Reviewed

Check out multiple assets as a component group

I have assets that have many components and are checked out frequently (wireless mic systems, mobile lighting rigs, etc.) In building the "Master" asset groups, I checked the box to "Include Related Assets on Requests". However, when I check out a...
Dale Ashauer 28 days ago in Assets 1 Being Reviewed

Assign Audits to Work Order directly from Audit/Retain audit for annual use

We're building audits that I need to assign to various workers. Currently, I have to create a work order and put a link to the audit in notes. I'd like to be able to create a WO from the audit, or to at least be able to assign to various users fro...
Dale Ashauer 29 days ago in Inventory 2 Being Reviewed

Audit Creation: Maximum Assets per page view needs to be larger

If I have more than 50 assets to be included in an audit, checking the "select all" box on the manage assets page (filtered to the chosen assets) only selects the maximum 50 view from the current page. If I go to additional asset pages and check "...
Dale Ashauer 29 days ago in Inventory 2 Being Reviewed