ML Work Orders/Helpdesk Ideas Portal
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New Work Order Notification

When a WO gets assigned can the New WO be highlighted/Bolded/Italics, similar to outlook, until it has been opened? This way you have a visual indicator of new cases that need to be addressed.
Edward Giles 22 days ago in Work Orders 1 Being Reviewed

Ability to name/re-name audits

It would be very useful to have a name for an audit, such as High School RTUs, rather than a date/time stamp. Currently, when I create an audit the only way to change the name is to submit (complete) the audit.
Dale Ashauer about 1 month ago in Inventory 2 Being Reviewed

Email Link and Microsoft (Azure) authentication

We noticed that when people get a work order email that the link at the bottom will take you directly into the work order, but if the user hadn't been logged in and they get to the login screen and do the Microsoft authentication that it just brin...
Guest 9 days ago in Work Orders 0

Approve/Assign modal clipboard button contains canned responses

When you click the clipboard button to assign users/urgency/etc, could we also have an option for canned responses? Also, could the 'assign to me' button have the modal selections and pre-filled name.
Richard Narducci 17 days ago in Work Orders 1 Being Reviewed

Add column "Assigned to Drawings" on Manage Assets page

A column to indicate if an asset has already been assigned to ML Drawings would be very beneficial when assigning existing assets to MLD.
Dale Ashauer about 1 month ago in Integration (ML Drawings) 2 Being Reviewed

Check out multiple assets as a component group

I have assets that have many components and are checked out frequently (wireless mic systems, mobile lighting rigs, etc.) In building the "Master" asset groups, I checked the box to "Include Related Assets on Requests". However, when I check out a...
Dale Ashauer about 1 month ago in Assets 1 Being Reviewed

Assign Audits to Work Order directly from Audit/Retain audit for annual use

We're building audits that I need to assign to various workers. Currently, I have to create a work order and put a link to the audit in notes. I'd like to be able to create a WO from the audit, or to at least be able to assign to various users fro...
Dale Ashauer about 1 month ago in Inventory 2 Being Reviewed

Audit Creation: Maximum Assets per page view needs to be larger

If I have more than 50 assets to be included in an audit, checking the "select all" box on the manage assets page (filtered to the chosen assets) only selects the maximum 50 view from the current page. If I go to additional asset pages and check "...
Dale Ashauer about 1 month ago in Inventory 2 Being Reviewed

Mobile App for work orders

As the Director of Facility Operations, one of the most common questions I have gotten as we are beginning to integrate, and utilize the MLW software is "Do they have an app?". I feel that most of my staff, especially the maintenance technicians w...
Salvatore Topino about 1 year ago in Work Orders 4 Future consideration

Add/edit/remove Due Date after an asset is checked out

A Due Date can only be assigned when checking an asset out to a user. The ability to add, remove, and change due dates would be useful in many scenarios: Forgot to add due date Added incorrect due date Extend checkout period for an asset Remove du...
Joe D'Urso about 2 months ago in Assets 1 Being Reviewed