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Set a due date on a request and on that day it re-notifies technicians, bringing it back to the top

An example would be when the office puts in a request for support for testing months beforehand. I can put it on hold until that date. The idea is if you put it On Hold with a due date, when that date comes up, it makes the ticket Pending again or...
Richard Narducci 2 days ago in Automation 1

Check out multiple assets as a component group

I have assets that have many components and are checked out frequently (wireless mic systems, mobile lighting rigs, etc.) In building the "Master" asset groups, I checked the box to "Include Related Assets on Requests". However, when I check out a...
Dale Ashauer 3 days ago in Assets 1 Being Reviewed

Assign Audits to Work Order directly from Audit/Retain audit for annual use

We're building audits that I need to assign to various workers. Currently, I have to create a work order and put a link to the audit in notes. I'd like to be able to create a WO from the audit, or to at least be able to assign to various users fro...
Dale Ashauer 4 days ago in Inventory 2 Being Reviewed

Audit Creation: Maximum Assets per page view needs to be larger

If I have more than 50 assets to be included in an audit, checking the "select all" box on the manage assets page (filtered to the chosen assets) only selects the maximum 50 view from the current page. If I go to additional asset pages and check "...
Dale Ashauer 4 days ago in Inventory 2 Being Reviewed

Ability to name/re-name audits

It would be very useful to have a name for an audit, such as High School RTUs, rather than a date/time stamp. Currently, when I create an audit the only way to change the name is to submit (complete) the audit.
Dale Ashauer 4 days ago in Inventory 2 Being Reviewed

Some way for work orders with a due date say "due today" or "due in a few days"?

Sometimes people forget what day of the week it is. My mother once showed up for a doctor's appointment a week early. The lady thought she was crazy. We've had a few instances where someone gets the date confused and forgets to do something time s...
Rebekah Leslie 5 days ago in Work Orders 0

Add column "Assigned to Drawings" on Manage Assets page

A column to indicate if an asset has already been assigned to ML Drawings would be very beneficial when assigning existing assets to MLD.
Dale Ashauer 9 days ago in Integration (ML Drawings) 2 Being Reviewed

Light in room 103 HS building

light in room U 103 is out
Leigh Cantrell 2 days ago in Performance (Work Orders) 1 Will not implement

Allow admins to apply a Note or Canned Response to many Requests at once.

As an IT admin, sometimes we have many requests that need the same canned response or note applied to them, it would be really efficient to be able to apply the note/canned response all at once rather than doing it 1 request at a time.
Salvatore Topino 2 days ago in Work Orders 0 Being Reviewed

Add Notification tab to Work Order details

While working with Support regarding notifications that go out for work orders we I noticed they can view the emails/notifications for work orders directly from the work order details. As an admin I have to go to Settings > Notification History...
Dan Grassel 9 days ago in Notifications / Work Orders 0 Being Reviewed